Shipping policy
Shipping Policy
At Apao.shop, we are dedicated to providing clear, precise, and transparent logistics services to our customers across the United States. Please review the specific breakdown of our fulfillment processes, timelines, and structures below.
1. Target Market & Currency
Our core shipping infrastructure for this platform is optimized strictly for customers located within the United States. All financial transactions, shipping calculations, and product evaluations are rendered exclusively in United States Dollars (USD).
2. Shipping Costs
We are proud to offer Free Standard Shipping on all orders sitewide. There are no hidden fees, structural handling costs, or unexpected delivery surcharges added at the checkout interface.
3. Order Processing & Transit Timelines
| Order Cut-off Time | Handling Time (Business Days) | Transit Time (Business Days) |
|---|---|---|
| 5:00 PM (EST) - Mon to Fri | 1 - 3 Business Days | 7 - 13 Business Days |
Note: Business days exclude weekends (Saturdays and Sundays) and major federal holidays. Orders placed after 5:00 PM EST on a Friday or over the weekend will commence handling on the following Monday morning.
4. Tracking and Dispatches
Within 24 hours of your package being transferred to our shipping carriers, an automated shipment confirmation email containing a verified, operational tracking link will be sent to your registered email address (support@apao.shop). You can track your parcel's milestone updates in real-time through our native carrier portals.
5. Delivery Contingencies & Delays
While we make every administrative effort to meet our strict timelines, unforeseen external circumstances (such as extreme weather events, postal strikes, regional customs bottlenecks, or domestic sorting failures) may occasionally extend transit windows. If your delivery exceeds 16 business days from dispatch, please contact us promptly, and we will initiate an official tracking escalation with the carrier.
6. Wrong Address Corrections & Undeliverable Packages
It is the customer's sole responsibility to ensure that the provided shipping data is legally precise and structurally complete at checkout. If you spot an error, please contact us within 2 hours of placement. Once an order enters processing or has been handed over to the carrier, we cannot alter the address details, and we cannot offer refunds for packages deemed undeliverable due to address omission errors.